Cycling is more than just getting from A to B. It's a fundamental part of our culture, a moment of freedom, and a daily routine. It's the fresh breeze on your morning commute, the quiet ride through the park after a long day, or the quick, efficient way to run errands. When you choose a Cortego bike, you consciously choose that experience. You choose a beautiful, streamlined design, reliable quality, and a bike that perfectly suits your active lifestyle.
Your Cortego is your daily companion. You rely on it, day in, day out. But what happens when that faithful companion suddenly lets you down?
Every cyclist's nightmare
We all know that dreaded moment. You're on the road, perhaps in a hurry for an important appointment, and then you feel the soft pop of a flat tire. Or you hear a grinding sound, followed by a chain rattling off the sprockets. Perhaps your brakes fail in the rain, or your lights fail just as darkness falls.
There you are. The feeling of freedom is gone in an instant, replaced by pure frustration.
The first concern is: how do I get home or to my destination? But immediately after that comes the logistical headache: how on earth do I get my bike to the repair shop? For many people, this is a nearly impossible task. We don't all live next to a repair shop. Not everyone has a car, let alone one with a bike rack. And trying to transport a bike with a broken wheel onto a crowded bus or train is an undertaking no one voluntarily undertakes.
This stress, this logistical hassle, is a huge hurdle for many people. As a result, the bike sometimes sits broken in the shed for days, or even weeks. And that's a shame.
Our philosophy: service never stops
This is precisely where we take a fundamentally different approach. We believe that after-sales service is just as important as the moment of sale itself. Selling a bike is one thing, but ensuring you can always rely on it is quite another.
Our philosophy is simple: if your bike breaks down, you can always count on us.
We don't just sell Cortego bikes; we offer a complete mobility solution. Breakdowns are never convenient, which is why we've designed our service entirely for your convenience. We understand that life is busy and that your bike is essential to your daily routine. A broken bike should never become a logistical disaster.
Our unique pick-up and delivery service: how it works
What exactly do we mean by remote service? We've made the process as simple as possible, so you don't have to worry about a thing.
Step 1: The moment of bad luck
You notice in the morning that your tire is flat, your gears are sticking, or there's some other issue. No need to sigh, groan, or rearrange your schedule. One phone call, email, or message through our website is all it takes. You briefly explain the problem and where the bike is.
Step 2: We come to you
We'll schedule a time that works best for you right away. Our service team will then come to you with professional transport. This could be at your home or workplace. We'll pick up your bike. No hassle of dragging it yourself; your Cortego will be carefully loaded and safely transported to our workshop.
Step 3: Professional repair
Once in our workshop, our specialized mechanics will get to work for you right away. They know every Cortego bike inside and out. They'll diagnose the problem and ensure a professional repair, using only high-quality parts. Your bike is in the best hands with them.
Step 4: Return home ready to drive
Is your bike back in top condition? We'll contact you and schedule a return appointment, again at a time and location that suits you. We'll then bring the bike right to your doorstep. You can hop on and continue your journey.
Easy and transparent: the solution if you have no transport
This comprehensive service is an absolute godsend, especially if you don't have your own transportation. Do you live in a third-floor apartment? Are you a student sharing a room? Or do you simply not have a car? No problem. We'll take care of all the logistics for you.
We understand you want to know what to expect. To keep this unique service accessible and affordable for everyone, we're completely transparent about the costs. For the complete convenience of picking up and returning your bike, we only charge a transparent call-out fee.
No hidden fees, no complicated rates. You pay a small, fair fee for the convenience, the time saved, and the fact that you don't have to tow anything yourself. That small investment doesn't outweigh the stress and time you'll save.
Your Cortego, our care
Cycling a Cortego should be a source of joy and freedom, from the first kilometer to the last. With our remote service, you'll never have to worry about "what ifs" again. You're not just choosing a fantastic bike, but also a team that's always there for you.
So enjoy every ride, the city and the countryside. And if anything happens, know that we're here. Your mobility is our priority.
Want to know more about our terms of service, call-out charges, or see the latest Cortego models? Feel free to contact us .
